I'd like to think that between us, Sharon and I do a pretty good job and that most orders go through without problems. Unfortunately there are the odd glitch on the program that the shop is run from which is a third party problem, this has affected my stock control which has caused a few problems in the past. The shop builders have told me that they are pretty certain it is customers not pressing the  'Return to merchant ' button during the Paypal payment process and navigating away to another site immediately after confirmation has been accepted by Paypal. Also using the  'back' button can have the same affect during checkout process.            

 Postage and Packaging Prices.

As you proceed through checkout the postage will be calculated for the items you have brought. In most cases the smaller items will not add extra to the postal costs.Heavier items will but not in all cases.

You choose the service you require: Ordinary Airmail , Registerred , Special Delivery etc

I offer this service with you able to make the choice regarding weight. If it is blatantly flouted I may withdraw it

Under 100gms ...All items and packaging will total under 100gms.

  (i.e) if you choose an item(s) of 100gm mixture or more it cannot possibly be under 100gms. Also 2 x 50gms will be over 100gms.

 CHOOSING YOUR POSTAL REQUIREMENTS

Due to several claimed  'Lost in the post' packets going missing to Asia , Far East and the Netherlands , orders over  £15 will only be accepted by International Registered Airmail.If other postal options are choosen, I will keep a 'proof of posting' and  I will claim from Royal Mail on your behalf but I will take no responsibility for the losses. to customers of these area's please choose your delivery option wisely.

In the UK: I keep a record of 'Proof of Delivery' for all items sent. It is the buyers responsibility to select the service they require. I recommend that all orders £35 and above are sent by Special Delivery however the buyer pays the level of service that they require. I cannot accept responsibility for 'loss in the post' for Ordinary 1st Class mail , although should this happen I will endeavour to file a claim on your behalf as soon as Royal Mail's 15 working days delivery  lapses however I need to wait to confirm that Royal Mail will pay compensation on your behalf for the loss.I withdrew the  'Sign for ' option due to a spate of missing post this year using this option. (more claims in 2009 for this service alone than all lost mail claims added together worldwide since we began trading!)

Special Delivery option: I will take responsibility.

FREE Special delivery on all orders over £50 (UK only)

Courier losses are covered as optional extra insurance is paid for in the price quoted. (upto £50)

Terms of Sale

Most sales go through without problems, however on occasions, I have been unable to supply the odd single stamp here and there possibly due to a small problem with the stock control of the shop system. Where this happens I reserve the right to be able to refund part of your payment by the method you paid by.

I reserve the right to also cancel any order whereupon I feel I may not be able to fulfil the customer's expectations by refunding the customers payment in full in the method in which they paid.

I cannot be held responsible for missing orders when customers do not change their  address on the billing details. Its strange but true, that I have been asked if I have sent an order to  their new address instead of old address even though they haven't changed the address on the order form or their Paypal account ( or others) or even notified me. Paypal and Googlecheckout only guarantee that the mail should be sent to the postal address on the payment details to meet their requirements.