Terms and Conditions

Please note:

Is the address you have put down on your shop car order where you want your items to be shipped to ?

I ask, because three times in 2009 already I have been asked if I have sent items to a customers new address and they haven't changed their details on the order form, ..how can we possibly know if you don't tell us ?

I offer a no quibble refund or replacement to any products that are mis-described or damaged.Customers must report all faults within seven days and return products as they were sent.

I cannot be held responsible for 'lost in post' items.I will always obtain a certificate of posting from the local Post Office and I will assist customers should the need arise to make a claim against the Post Office.

For sendings over £30 I always recommend upgrading to at least 'Sign for' in the UK or 'Special Delivery' or Registerred Mail for Europe or the Rest of the World, but as the customer is choosing the level of posting and compensation they require I leave it upto you.I alway put nice cover stamps on and usually with a plastic covering to protect the stamps which are nearly always nicely cancelled.

Due to a couple of recent claims from The Netherlands for missing post, all sendings to The Netherlands are recommended to be sent by Registerred mail.

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